Terms of service

Introduction

Rock Paper Scissors ("we", "us", "our") is an online stationery and crystals business based in Dubai, United Arab Emirates. We are registered with the Dubai Department of Economy and Tourism (DET) under an E-Trader Licence, licence number 1627806.

These Terms and Conditions (“Terms”) govern your use of our website and Instagram store, and any order you place with us. By browsing our website, following our Instagram page, or placing an order, you agree to these Terms.

We currently sell and deliver within Dubai only.

Definitions

In these Terms:

  1. "Products" means the notebooks, notepads, palm stones and any other products available for sale through our Website.

  2. "Order" means a request to buy Products that you place with us.

  3. "Website" means our online store and any linked ordering pages, including our Instagram shop.

  4. "You" or "Customer" means the person placing an Order with us.

Acceptance of These Terms

By placing an Order, whether through our website, Instagram, or any other channel we use to sell Products, you confirm that:

  • you are at least 18 years old, or ordering with a parent or guardian's consent;

  • the information you give us is accurate and complete; and

  • you accept these Terms and our Privacy Policy.

We may update these Terms from time to time. The version in force when you place an Order applies to that Order.

Products, Descriptions and Pricing

We describe our Products as accurately as we can, including materials, dimensions and images. Colours may vary slightly on screen depending on your device. Palm stones are natural products, so each piece is unique in size, pattern, shape and colour - this is normal, not a defect.

All prices are shown in UAE Dirhams (AED) unless stated otherwise. If we find a pricing or description error on an Order you've placed, we will contact you before processing it, and you may cancel if you'd prefer not to proceed.

Orders

An Order is a request to buy, not a guaranteed sale. We accept an Order once we confirm it to you in writing – by email, WhatsApp or Instagram message - and take payment.

We may decline or cancel an Order, for example if a Product is out of stock, priced incorrectly, or we suspect fraud. If we do, we'll tell you and refund any payment taken.

Payment

We accept secure online payments by credit and debit card. Payment is due when you place your Order, unless we agree otherwise.

All payments are processed securely through our payment provider. We do not store your full card details.

Delivery

We currently deliver within Dubai only. Estimated delivery is 2-4 business days from order confirmation, though this can vary during busy periods. We'll tell you about any significant delay.

Risk in the Products passes to you once they're delivered to the address you gave us. Please check your delivery details are correct - we're not responsible for delays or non-delivery caused by an incorrect address.

Cancellations, Returns and Refunds

If a Product arrives faulty, damaged, or not as described, contact us within 2 days of delivery at scissorspr@gmail.com, with photos where possible. We'll offer a repair, replacement or refund in line with UAE consumer protection law.

UAE law doesn't provide a general change-of-mind return right for online purchases, so this is a goodwill policy: unopened, unused products may be returned in their original packaging within 7 days of delivery. You are responsible for ensuring the safe return of the products to us. All return costs must be covered by the customer. To start a return, email scissorspr@gmail.com providing your Order Number.

Approved refunds go to your original payment method within 28 days of us receiving the returned item.

Intellectual Property

All designs, images, logos, text and branding on our website and Instagram page belong to Rock Paper Scissors, unless credited otherwise. You may not copy, reproduce or use our designs or content for commercial purposes without our written permission.

Limitation of Liability

We supply our Products for personal use. To the extent UAE law allows, we're not liable for indirect or consequential losses arising from your use of our Products or website.

Nothing in these Terms limits any right you have under UAE consumer protection law that can't be excluded.

Consumer Rights and Complaints

We want you to be happy with your purchase. If something's wrong, contact us first at scissorspr@gmail.com - most issues can be resolved directly with us.

You also have rights under UAE Federal Decree-Law No. 15 of 2020 (the Consumer Protection Law) and its Executive Regulations, including the right to goods that match their description and are free from defects.

Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any dispute is subject to the exclusive jurisdiction of the Dubai courts.