Frequently asked questions
A few things you might like to know. If you can't find what you're looking for, please get in touch — we'd be happy to help.
ORDERS
Can I change or cancel my order?
We start preparing orders as soon as possible, so we can't always guarantee that changes or cancellations can be made. If you've made a mistake or changed your mind, get in touch with us as soon as you can and we'll do our best to help.
How will I know when my order has been shipped?
Once your order is on its way, we'll send you a confirmation email with your delivery details and tracking information, where available.
What should I do if there is a problem with my order?
We're sorry if something isn't quite right. Please contact us with your order number and, if your item has arrived damaged or incorrect, a few photos showing the issue. We'll get back to you as soon as possible to put things right.
OUR PRODUCTS
Are your paper products designed by Rock Paper Scissors?
Yes. Our notebooks and paper goods are fully designed by us, with a focus on quality and use. We have spent months perfecting our paper choices, ensuring our notebooks flat-lay and sourcing and testing materials to ensure that you have the most satisfying experience.
What paper do you use in your notebooks and notepads?
Paper thickness is measured by grams per square meter (GSM). It tells you how much a one-meter-by-one-meter sheet of paper weighs. The higher the gsm, the thicker and sturdier the paper is. But that’s not all we considered in our paper choices. We spent months testing paper options to ensure the best writing experience, with as many different pens and inks as possible.
Our notebook inner pages are 100gsm and our notepad sheets are 120gsm. You can find the full specifications on each product page.
Are your crystals natural?
Yes. Our palm stones are made from natural stone, which means each one is completely unique. Colour, pattern, markings, shape and size will naturally vary from piece to piece - we think that's part of what makes them special.
Are your crystals sourced ethically?
We source our crystals from suppliers who mine and handle them responsibly, and we ask questions about origin every step of the way. No one in this industry can guarantee complete certainty over where every stone comes from, but we choose our partners carefully and keep pushing for better transparency as we grow.
Will my crystal look exactly like the one pictured?
Not exactly. The product photographs are a guide to the type of stone you'll receive, but because our crystals are natural, no two are identical. Your stone will have its own individual colouring, markings and character.
How do I choose the right crystal?
There isn't really a right or wrong way to choose. You might be drawn to a stone because of its traditional properties, its colour or simply because something about it catches your eye. Our product pages include a little more about each stone to help you find the one that feels right for you. Details on approximate weight and dimensions are also provided on each product page.
DELIVERY & RETURNS
Where do you deliver?
We currently deliver in Dubai, UAE. Our shipping fee is AED25, with free shipping available on orders over AED200.
How long will my order take to arrive?
Our standard delivery time is 2-4 working days. If you have an urgent order, please contact us and we will try our best to expedite delivery.
Can I return an item?
We hope you love your RPS order, but we understand that sometimes things don't work out. Please see our Terms and Conditions for information on eligibility, timeframes and how to arrange a return.
PAYMENT
What payment methods do you accept?
The payment methods currently available will be shown securely at checkout.
Is it safe to shop on your website?
Yes. Payments are processed securely through our online checkout, and we don't store your full card details.
Still need a hand?
We're always happy to help.
Head to our Contact Us page and send us a message, and we'll get back to you as soon as we can.