Refund policy

We hope you love your RPS order, but we understand that sometimes things don't work out. 

If a Product arrives faulty, damaged, or not as described, contact us within 2 days of delivery at scissorspr@gmail.com, with photos where possible. We'll offer a repair, replacement or refund in line with UAE consumer protection law.

While UAE law does not generally require retailers to accept returns for a change of mind, we're happy to offer returns within 7 days of delivery as a gesture of goodwill. To be eligible for a return, items must be unopened, unused and in their original packaging. Customers are responsible for arranging and covering the cost of return shipping, as well as ensuring that items reach us safely and in their original condition. All return costs must be covered by the customer. To start a return, email scissorspr@gmail.com providing your Order Number.

Approved refunds go to your original payment method within 28 days of us receiving the returned item.